Cancellation and Rescheduling Policy
At Botica Spa, we value your time and that of our therapists. Our cancellation and rescheduling policy allows us to provide personalized, high-quality service, ensuring that every client receives the best possible experience.
You can cancel or reschedule your appointment with at least 4 hours’ notice at no extra cost. A % payment method fee will be applied for refunds.
Cancellations with Less Than 4 Hours’ Notice
Non-refundable.
If you cancel within 4 hours before your appointment, no refund will be issued
Not Showing Up for Your Appointment
If you do not show up without prior notice, no refund will be given, and you will lose the reserved service.
Gift Card Policy – Terms & Conditions
To ensure proper use, the following conditions apply:
Gift Cards are valid for 30 days from the date of purchase.
Gift Cards can only be transferred or have their name changed with the authorization of the original buyer.
Botica Spa is not responsible for lost or stolen Gift Cards.
To prevent unauthorized use, we require an official ID and the full name of the person receiving the service.
This ensures that the Gift Card is only used by the intended recipient and prevents misuse.